Through the ups and downs, online purchasing is right here to remain; the way ahead for retailing is in multi-channel distribution. Pure-play retailers that mainly sell online, had loved a spike of their businesses through the lockdowns but noticed transactions fall by 20% to 90% after that. Physical shops that provided virtual shopping through the lockdowns had seen a 70% to 80% drop in business since early 2022; online enterprise at meals and beverage (F&B) outlets had fallen by 50% to 60%.
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